If a defect arises during the Warranty Period, Avegant will, at its option, (1) repair the affected Product at no charge using new parts or parts that are equivalent to new in performance and reliability, or (2) exchange the affected Product with a functionally equivalent Product that is new or formed from new and/or previously used parts that are equivalent to new in performance and reliability.
Follow these steps for a return of a Product under this warranty policy:
1. To return an Avegant Product you MUST have an RMA number. Please visit support.avegant.com to contact our Support team (by phone or sending us a message) to initiate the return process and obtain a Return Material Authorization (RMA) number. A pre-paid shipping label will be provided for U.S. returns. Costs of shipping outside the U.S. will be paid by customer.
2. Pack the Product and all accessories in their original packaging and mail them in a sturdy box to ensure the Product will be returned without damage. Be sure to include the RMA number in the packaging.
3. Once the Product is received and verified, you will receive a confirmation email with the details of your replacement or repair.
If you are in need of repair or replacement of your Avegant video headset please submit a ticket through our support channel.