Returns Within 30 Days of Purchase
You may return your product for a refund for up to 30 days from receipt.
To be eligible for a refund, your Product must be in the same condition that it was in when you received it. It must also be in the original packaging and include all accessories in the same condition they were in when you received them.
Follow these steps for a return of a Product within 30 days of purchase:
1. To return an Avegant Product you MUST have an RMA number. Please visit support.avegant.com to contact our Support team (by phone or sending us a message) to initiate the return process and obtain a Return Material Authorization (RMA) number.
2. Pack the Product in its original packaging and mail it in a sturdy box to ensure the product will be returned without damage. Be sure to include the RMA number in the packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Once the Product is received and verified, you will receive a confirmation email. If all is in order, any refund will be processed and a credit will be applied to the original method of payment within 2 weeks.
The following items are not subject to this Return Policy:
• Gift cards
• Downloadable software products
Please submit a ticket through our support channel to facilitate a refund RMA if you are within your 30 day return period.